Digital products — licence and refunds

1. What this covers, and what it does not

This page covers digital products: files you download and keep. The StrataGEM Digital Planner is one.

It does not restate the general terms. Liability, governing law, who the contract is with, the 18-or-over rule and the rest live in the Terms of Service and apply here unchanged.

That is deliberate. Two documents stating the same rule in different words is worse than one stating it once: when they drift, the reader is left to guess which governs, and the drafter loses the argument about which was meant.

2. How a digital product reaches you

Digital products are supplied electronically. The product page says how — normally a download link sent by email once payment is settled.

Check the product page before buying. Format, file size, what software you need and what is included are stated there, and a digital product cannot be tried on and returned.

How payment is taken. Card payment is taken by Fungies, which is the merchant of record: Fungies is the seller on your receipt and handles the tax. We never see your card. The full description is in clause 5 of the Terms of Service, and that clause governs — this paragraph is a summary of it, not a second version.

How the file reaches you. Immediately, in the browser, as soon as Fungies confirms the payment. You are returned to a page here that checks the purchase with Fungies and then gives you the file. Fungies also emails you a receipt carrying its order reference, which is the reference to quote if you need to write to us.

The download link expires after fifteen minutes. That is deliberate, and it is what makes clause 7 below enforceable rather than merely stated. It is not a limit on how many times you may download: see clause 4.

3. Refunds

A digital file cannot be returned once it has been downloaded, so we do not refund change of mind or dissatisfaction with a product you have accessed.

Write to us if any of these is true:

• you were charged more than once for the same order;
• payment went through and the product never arrived;
• the file is corrupted, or materially defective; or
• the product is materially different from its description.

To ask, email [email protected] with your order reference and what went wrong.

4. Lost the file?

Your purchase includes ongoing access, and the fifteen-minute life of a download link does not change that — it limits how long one link works, not how many you may have.

If you lose the file or change device, write to [email protected] with the transaction reference from your Fungies receipt and we will send it again. We keep a record of every purchase, so this is a question we can always answer.

5. Your licence

On purchase you get a personal, non-exclusive, non-transferable licence to use the product for your own personal, non-commercial purposes.

Copyright and every other intellectual property right in the product stays with [Vinsights.Club — registered name and UEN to be inserted].

This is the reverse of clause 8 of the Terms of Service, which says what you write stays yours. What you write is yours; what we wrote is ours. Both hold at once.

6. What you may do

• Download it and keep it on your own devices.
• Use a planner for your own planning.
• Print pages for your own personal, non-commercial use.
• Keep reasonable backups.

7. What you may not do

Not without our written permission:

• resell, redistribute, share or give away the files;
• share a download link, password or account login;
• upload the files to a public site or a file-sharing service;
• reproduce or distribute a substantial part of the content;
• modify, repackage or commercially exploit it;
• include it in a course, membership, client service or business offering; or
• present it, or anything original in it, as your own work.

These restrictions do not remove any right you have under applicable law.

8. Using it for a team or a business

Wanted for a team, a client service, a training programme or anything commercial? Write to [email protected] and we will sort out a licence. The answer is usually yes; it is just not the licence in clause 5.

9. If the licence ends

The licence lasts until it ends. It ends automatically, without notice, if you breach clause 7 — reselling it, distributing it, or exploiting it commercially.

If that happens, stop using the product and delete the copies you hold.

10. The product is supplied as it is

We take care that the files are accurate and work, and we do not promise that a product will run without interruption or error, or work with every combination of hardware and software in the world.

This sits under clause 12 of the Terms of Service, not beside it: nothing here excludes liability that cannot lawfully be excluded, and the liability cap in those terms is the only cap. There is deliberately not a second, different one on this page.

11. Contact

Support, refunds, permissions and licensing — [email protected]