Coaching terms

What you are buying

One to one — US$288. A single session of 1 hour. The calendar shows an hour because that is what you are buying. Sessions are at 10:00 and 21:00 Singapore time, eleven hours apart, so nothing is held back as a buffer.

One to one is the only coaching we sell.

Prices are in US dollars and exclude any taxes or bank charges your own bank applies. Sessions are held over video call. All times are Singapore time (UTC+8), which does not observe daylight saving. If your own country does, the local time of your session will shift twice a year while the Singapore time stays fixed.

Who may book

You must be 18 or over to book a session. If you are under 18, a parent or legal guardian must book on your behalf and is the person we contract with.

This is a contract between you and us. The Contracts (Rights of Third Parties) Act 2001 does not apply, so nobody outside it can enforce it.

Booking, and how payment works

Choosing a slot requests it. Nothing is charged at that moment, and no card details are taken anywhere on this site.

The slot is held for you while an invoice is raised. A booking becomes confirmed only when the invoice is settled. If it is not settled within five working days, the hold lapses and the slot returns to the calendar.

The invoice is raised and paid outside this website. We never see, handle or store a card number.

Slots can be requested from one week to one month ahead. The following month opens once the current one is full.

Changing or cancelling

More than 72 hours before the session: reschedule once at no cost, or cancel for a full refund.

Within 72 hours: the session is payable in full. The time was held and cannot be resold at that notice.

If you do not attend and have not been in touch, the session is treated as delivered.

If your coach cancels or cannot attend, you choose: a full refund or a rescheduled session, whichever you prefer.

What coaching is not

This is the part most worth reading.

No outcome is promised. Nobody can promise you a job, an offer, a promotion or a salary. Anyone who does is selling something else. What is offered is judgement about your situation and candour about your options.

It is not legal, financial, tax or immigration advice. If your question turns on an employment contract, a visa, an equity package or a tax position, you need a professional in that field, and you will be told so rather than guessed at.

It is not therapy or counselling. Career difficulty and mental health difficulty overlap and sometimes arrive together. Your coach is not a licensed clinician, and where something is better served by one you will be told that plainly and without judgement.

You decide, and you carry the decision. Advice is advice. Actions you take after a session are yours.

Confidentiality

What you say in a session, and what you write in your Reflections, stays between you and your coach. It is not shared, quoted, published or used in marketing, anonymised or otherwise.

The one exception is a serious risk of harm to you or to someone else, or a legal obligation to disclose. That is not a formality anybody expects to use. It is stated because a confidentiality promise with no stated limit is a promise nobody can actually keep.

What is stored, and for how long, is set out in the coaching privacy notice.

Conduct, and ending it

A session can be ended early, and future bookings refused, if someone is abusive. In that case any unused sessions are refunded. Declining to continue is not a reason to keep the money.

You may stop at any time. Unused sessions are refunded under the cancellation terms above.

If something goes wrong

We will deliver the session with reasonable care and skill.

Where the law allows us to limit what we owe you, our total liability for any claim connected with a session is capped at what you paid for it. We are not liable for indirect or consequential loss, or for lost earnings, lost offers or lost opportunities.

Two things that cap does not touch, because no contract can:

• liability for death or personal injury caused by negligence, and
• liability for fraud or fraudulent misrepresentation.

Nothing on this page removes a right you have under Singapore consumer law that cannot be contracted out of, including under the Consumer Protection (Fair Trading) Act 2003 and the Unfair Contract Terms Act 1977.

Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.

If you have a complaint, write to us first. Most things are settled that way and it costs neither of us anything.

Terms may change, but the version in force for your session is the one published on the day you booked, and that reference is recorded with your booking.

Contact

Questions: [email protected]. Coaching privacy notice · Main privacy notice.