Coaching — what is stored and who reads it

Your Reflections go to a human being

This is the sentence that matters and it is why this page exists.

When you write your Reflections on Your Milestones and request a session, that text is sent to your coach and read before the session. It is not analysed by software, not scored, and not fed back into anything the app generates. It is read the way a person reads a letter.

One person reads it: the coach who takes the session. There is no team, no assistant, and no third-party reviewer.

If you would rather not have something read, do not write it. Everything you need for the app itself works without this page.

What a booking stores

Your Reflections, as you wrote them.

The email address you gave for the session, which may be different from the one on your account. It is used to send the invoice and the session details, and for nothing else. It is not added to a mailing list.

The slot you asked for, the price, and whether the booking is still pending, confirmed or cancelled.

No card details, ever. Nothing on the coaching page takes payment. An invoice is raised separately and the card never touches this site.

Why we are allowed to hold it

You give it to us when you request a session, and we use it to deliver that session. That is the whole purpose. We do not use it for anything else, and we will ask you again if that ever changes.

You can withdraw your consent at any time by writing to the address at the bottom of this page. Withdrawing it means we cannot run the session, so an unstarted booking is cancelled and refunded under the coaching terms.

Where it is held

Your booking is stored in the same database as the rest of your account. That database is hosted outside Singapore, as is normal for a product of this size.

Under the PDPA's Transfer Limitation Obligation we may only send your data abroad where it stays protected to a comparable standard, and our agreement with the hosting provider requires exactly that.

What happens to it afterwards

It is deleted with your account. Ask for erasure and the booking record and the Reflections in it go with everything else. They are not kept back as a "commercial record". The invoice lives in the accounting system, and what sits here is your writing about your own career.

Invoices and payment records are kept for five years, because Singapore tax law requires it. They hold your name, the amount and the date. They do not hold your Reflections.

Notes taken during a session are not stored in this app. If your coach writes anything down during the call it lives outside this product, and you can ask what exists and ask for it to be destroyed.

Sessions are not recorded unless you ask for a recording and are told plainly that it is being made.

What is never done with it

Your Reflections are not shown to an employer, not used in marketing, not quoted publicly — anonymised or otherwise — and not sold or shared with anyone. Nothing you write here influences your credit balance, your Milestones, or anything the app generates for you.

What you can ask for

Under the PDPA you may ask us:

• what we hold about you, and what we have done with it;
• to correct it if it is wrong;
• to delete it, as above;
• to stop, by withdrawing your consent.

Write to the Data Protection Officer below. We will reply within 30 days, and if something will take longer we will tell you why and when.

Who to write to

Data Protection Officer, Vinsights.Club — [email protected]

If you are not satisfied with our answer, you may complain to the Personal Data Protection Commission of Singapore.

Contact

Questions, or to ask what is held: [email protected]. Coaching terms · Main privacy notice.